Rofcart INC is committed to providing customers with high-quality sportswear products and services. To help you better understand our policies, the following outlines our handling of frequently asked questions and liability terms related to products, orders, and services.
- Product Inquiries and Usage Issues
We encourage customers to carefully read the product description, size chart, and instructions for use before purchasing.
If you have questions about product materials, functions, applicable scenarios, or sizing, please contact us via customer service email.
We will make every effort to provide accurate and detailed answers, but we cannot guarantee that every answer will be perfectly suited to individual usage habits or body shape differences.
- Order and Payment Issues
If you encounter any problems during the ordering, payment, or checkout process, please contact our customer service team immediately.
Rofcart INC can assist in correcting order issues caused by incorrect input (such as shipping address or payment information), but we are not solely responsible for delays or losses caused by incorrect information.
- Product Quality and Return/Exchange Policy
All products undergo quality inspection before shipment, but occasionally defects or damage may occur.
If you receive damaged or defective goods, please submit a return/exchange request within 7 days of receipt, providing relevant photos or evidence.
For goods meeting the return/exchange criteria, Rofcart INC will process the refund or exchange according to its return policy.
- Disclaimer of Risks and Liabilities Sports apparel is auxiliary equipment for daily sports or fitness use, and Rofcart INC assumes no responsibility for any health or safety risks arising from the use of the product.
When using the product for sports, training, or outdoor activities, you should use it reasonably according to your physical condition and follow safety guidelines.
Rofcart INC is not liable for any damage or loss caused by improper use, negligence, or failure to follow the instructions.
- Customer Complaints and Feedback
We encourage customers to provide suggestions or complaints at any time to help us improve our services.
Complaints can be submitted via customer service email or the online form on the website. We will respond and provide a solution within 1–2 business days.
For problems caused by uncontrollable factors (such as logistics delays, natural disasters, or third-party service failures), Rofcart INC will make every effort to coordinate a solution, but will not assume additional liability for compensation.
- Right of Modification and Interpretation
Rofcart INC reserves the right to modify and update this policy and FAQ terms at any time. The modified terms will take effect from the date of publication.
In the event of any conflict between this policy and the terms of other websites, the latest published terms shall prevail.
