Rofcart INC is committed to providing customers with high-quality sportswear products. To ensure your shopping experience, we have established the following refund and return policy.
- Return Period
Customers can submit a return request within 30 days of receiving the goods.
Items returned after 30 days will no longer be eligible for return or refund requests.
- Return Conditions
To ensure smooth return processing, returned items must meet the following conditions:
Keep the item in its original, unused, unwashed, and undamaged condition;
Retain the original packaging, tags, and accessories;
Provide valid order proof or invoice.
Special Note: Intimate apparel, customized items, or promotional clearance items may not be eligible for return. Please refer to the product page for details.
- Return Process
Contact Customer Service: Submit a return request via email at support@rofcart.com or the online form on the website, providing your order number, reason for return, and photos of the product (if applicable);
Obtain Return Authorization: Rofcart INC customer service will review and issue a return authorization within 1–2 business days;
Send Back the Product: Return the product to the address provided by customer service (see return address below);
Refund Processing: After receiving and approving the returned product, we will refund the amount to the original payment method within 5–10 business days.
- Return Shipping Costs
For returns due to product quality issues or incorrect product shipment, Rofcart INC will cover the return shipping costs; For returns not due to quality issues or personal reasons (such as incorrect size or change of mind), the customer is responsible for the return shipping costs. - Return Address
Please send the returned item to the following address (within the United States only):
1981 West Collage
Santa Rosa, CA 95401 Please include your order number and return authorization number in the package to expedite processing.
- Refund Policy
Refunds will be issued to the original payment method;
If you paid by credit card, processing time may vary depending on the bank;
Paid shipping fees are generally non-refundable for returns not due to quality issues.
